Built-In Phone System, Your Whole Team Calling From One Tab
A full browser-based phone built directly into your CRM. Every call your team makes or receives is logged, recorded, transcribed, and scored automatically, no headset software, no third-party dialler, no tab-switching.
What your reps can do
Everything happens on one screen, dial, talk, take notes, log the outcome, and move to the next lead without ever leaving the CRM.
Make & receive calls in the browser
Dial from a lead profile, the quick-dial bar, or a searchable lead list. Inbound calls ring directly in the app.
One-click voicemail drop
Hit voicemail? Drop a pre-recorded message with one tap and move straight to the next lead.
Full call controls
Mute, hold with hold music, and warm or cold transfer, all from a single mid-call panel.
Real-time note-taking
Type notes while the call is live. They save to the lead's activity history the moment you hang up.
Post-call outcome logging
Pick an outcome and update the pipeline stage before the next call begins, all on one screen.
UK number included
A dedicated UK direct-dial number auto-provisioned at signup. No third-party account, no setup fee.
What your managers can do
The Active Calls panel shows every call happening across the team right now, who's on with whom, and for how long. Step into any call in one of three modes, and switch between them live.
Listen
Hear the call silently. Neither the rep nor the lead can tell you're there.
Coach (Whisper)
Speak to your rep only. The lead hears nothing, so you can guide live without interrupting.
Barge
Join as a full participant. Both parties hear you, ideal for closing or rescuing a call.
AI call intelligence, automatic on every call
No manual review. Every recorded call runs through a three-stage AI pipeline and lands in your Call Intelligence dashboard, searchable, filterable, and editable by your team.
Transcription
OpenAI Whisper produces a full, searchable transcript with speaker separation for every recorded call.
Extraction
The transcript is analysed against your Sales Playbook to pull out the summary, next steps, buying signals, objections, and key moments.
Scoring
Each call gets a deal score and is rated on your own criteria, plus sentiment, engagement, and call quality.
Your dedicated UK number, included
Every account gets an auto-provisioned UK direct-dial number (0330 or geographic) at signup, no Twilio account, no setup calls. It runs on the Telnyx carrier network for reliable HD voice, bridged for conference, monitoring, and recording.
Why it matters
Most teams stitch together a separate dialler, a call recorder, and a CRM, then lose half their data in the gaps. SentraSales puts the phone inside the CRM, so every call is captured against the lead automatically.
Reps make more dials, managers coach without micromanaging, and every conversation is scored before the week is out. Nothing falls through the cracks, and missed inbounds become follow-up tasks automatically.